They had been writing all serial numbers down on a piece of paper and then typing them in. The scanner does away with all of that.
Now, they scan the EAN of the product, then scan the serial barcode and a label prints out straight away that they can stick on to the box. They then review all of the serials in a back office screen, match them to the purchase orders and book them straight into stock.
Dave Scothern seemed genuinely excited about it, it will save them a ton of time and get rid of keying errors.
HBH Woolacotts in Cornwall have been using this system for quite a few years and couldn't live without it.
Anyway, while we were at Garlicks, I noticed this pinned to the wall: